Privacy Policy
Opensys LimitedCompany Number: 17282836Registered in England and WalesLast updated: June 2025
1. Who We Are
Opensys Limited ("Opensys", "we", "us", "our") is a company registered in England and Wales (company number 17282836). We provide Odoo ERP consultancy, implementation, and support services to businesses.For the purposes of UK data protection law, Opensys Limited is the data controller in respect of the personal data we collect and process through this website and in the course of our business activities.If you have any questions about this policy or how we handle your personal data, please contact us at:Email:info@opensys.ltdWebsite:www.opensys.ltd
2. What Personal Data We Collect
We may collect and process the following categories of personal data:
| Category | Examples |
| Identity data | First name, last name, job title |
| Contact data | Email address, telephone number, business address |
| Business data | Company name, industry sector, size of organisation |
| Communications data | Emails, messages, and notes from calls or meetings |
| Technical data | IP address, browser type, pages visited, time on site |
| Enquiry data | Details of your requirements submitted via our contact or appointment forms |
We do not collect any special category data (such as health information, political opinions, or biometric data) through this website or in the ordinary course of our business.
3. How We Collect Your Personal Data
We collect personal data in the following ways:Directly from you, when you:•Complete our contact or appointment booking form•Send us an email or call us•Engage us to provide services•Attend a meeting, call, or demonstration with usAutomatically, when you visit our website, through cookies and similar technologies (see Section 8 below).From third parties, such as:•LinkedIn or other professional networks, where you have made your details publicly available•Referrals from existing clients or contacts
4. How We Use Your Personal Data
We use your personal data for the following purposes and on the following legal bases under UK GDPR:
| Purpose | Legal Basis |
| Responding to your enquiry or booking request | Legitimate interests / Pre-contractual steps |
| Providing our consultancy and implementation services | Performance of a contract |
| Sending you relevant information about our services | Legitimate interests (B2B communications) |
| Managing our ongoing client relationship | Performance of a contract / Legitimate interests |
| Improving our website and services | Legitimate interests |
| Complying with legal and regulatory obligations | Legal obligation |
We will never sell your personal data to third parties, and we will not use it for automated decision-making or profiling.
5. Who We Share Your Personal Data With
We may share your personal data with the following categories of recipients:•Our team members, who need access to it in order to deliver our services•Odoo S.A., as the provider of the software platform we implement and support•IT and hosting providers, who support the operation of our website and systems•Professional advisers, including accountants and solicitors, where necessary•HMRC and other regulatory authorities, where we are legally required to do soAll third parties with whom we share personal data are required to handle it securely and in accordance with applicable data protection law. We do not permit them to use your data for their own purposes.
6. International Transfers
We aim to keep your personal data within the United Kingdom and the European Economic Area. Where any transfer outside these territories is necessary, we will ensure that appropriate safeguards are in place in accordance with UK GDPR requirements.
7. How Long We Keep Your Personal Data
We retain personal data only for as long as is necessary for the purposes for which it was collected, or as required by law.
| Data Type | Retention Period |
| Enquiry and contact data (where no contract follows) | 12 months |
| Client and project data | 7 years from the end of the engagement |
| Financial and accounting records | 7 years (as required by law) |
| Website analytics data | 26 months |
After the applicable retention period, your data will be securely deleted or anonymised.
8. Cookies
Our website uses cookies to help it function correctly and to understand how visitors use it. Cookies are small text files placed on your device.We use the following types of cookies:
| Type | Purpose |
| Strictly necessary | Required for the website to function; cannot be disabled |
| Analytics | Help us understand how visitors interact with the site (e.g. pages visited, time on site) |
| Functional | Remember your preferences to improve your experience |
You can control cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the website. Where required by law, we will seek your consent before placing non-essential cookies.
9. Your Rights
Under UK GDPR, you have the following rights in relation to your personal data:•Right of access — to request a copy of the personal data we hold about you•Right to rectification — to ask us to correct inaccurate or incomplete data•Right to erasure — to ask us to delete your data in certain circumstances•Right to restrict processing — to ask us to limit how we use your data•Right to data portability — to receive your data in a structured, machine-readable format•Right to object — to object to our processing of your data where we rely on legitimate interests•Right to withdraw consent — where processing is based on consent, to withdraw it at any timeTo exercise any of these rights, please contact us at info@opensys.ltd. We will respond within one calendar month.You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection matters:Website:www.ico.org.ukTelephone: 0303 123 1113
10. Security
We take the security of your personal data seriously. We have implemented appropriate technical and organisational measures to protect it against unauthorised access, loss, or disclosure. These include secure email communications, access controls, and regular review of our data handling practices.
11. Links to Other Websites
Our website may contain links to third-party websites. This privacy policy applies only to our website. We are not responsible for the privacy practices of any third-party sites and encourage you to read their privacy policies before providing any personal data.
12. Changes to This Policy
We may update this privacy policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically.
13. Contact Us
If you have any questions, concerns, or requests relating to this privacy policy or your personal data, please contact us:Opensys LimitedCompany Number: 17282836Email:info@opensys.ltdWebsite:www.opensys.ltdThis privacy policy was prepared in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.